Last Updated: March 2026
These Terms of Carriage ("Terms") govern all transportation and logistics services provided by 2229276 Ontario Inc D.BA Future Link Logistics or Future Link Group Inc. ("Company," "we," "our," or "us") to shippers, consignees, and other parties ("Customer," "you," or "your"). By tendering goods for shipment or utilizing our services, you agree to be bound by these Terms.
These Terms supersede any prior agreements, representations, or understandings. No waiver or modification shall be effective unless agreed to in writing by an authorized representative of the Company.
The Company provides the following services subject to these Terms:
The Shipper shall ensure that all goods are properly packaged, labeled, and palleted to withstand normal handling during transportation. Packaging must comply with applicable federal and provincial regulations.
The Shipper must provide accurate descriptions of goods, including weight, dimensions, commodity type, and any special handling requirements. False or misleading descriptions may result in shipment rejection, additional charges, or liability for damages.
Shipments containing hazardous materials (HAZMAT) must comply with the Transportation of Dangerous Goods Act and U.S. DOT regulations. Proper documentation, packaging, and labeling are required. Additional fees may apply.
Transportation of alcohol, tobacco, firearms, and other regulated goods requires proper licensing and documentation. The Shipper must hold all required federal and provincial permits. Cross-border shipments require full compliance with CBSA and CBP requirements.
The Company's acceptance of goods is conditioned upon the Shipper's compliance with these Terms. The Bill of Lading shall serve as prima facie evidence of the receipt of the goods described therein in apparent good condition.
The carrier's signature on the Bill of Lading acknowledges only the number of packages and apparent condition of goods, not the value or specific contents.
Unless a higher value is declared and excess liability charges paid, the Company's maximum liability for loss, damage, or delay shall not exceed:
$2.00/lb
Motor Carrier shipments
$100/shipment
LTL shipments
$500/shipment
Intermodal/Drayage
Shippers may declare a higher value by indicating the actual value on the Bill of Lading. An additional charge of 3% of the declared value above the standard limit will apply. Coverage is subject to the terms and conditions of our cargo insurance policy.
The Company shall not be liable for losses caused by: acts of God, weather conditions, riots, war, terrorism, strikes, government action, inherent vice of goods, insufficient packaging, or delays due to traffic, road conditions, or circumstances beyond our control.
All claims must be submitted in writing within the following timeframes:
| Claim Type | Notification Deadline | Documentation Deadline |
|---|---|---|
| Visible Damage | At time of delivery | 10 business days |
| Concealed Damage | 5 business days of delivery | 10 business days |
| Shortage | At time of delivery | 10 business days |
| Delay Claims | 5 business days of delivery | 10 business days |
Failure to provide timely notification may result in denial of the claim. Claims must include the Bill of Lading, photographs, repair estimates, and proof of value.
The following charges may apply in addition to base freight rates:
Fuel Surcharge
Varies by market
Residential Delivery
$200-500
Inside Delivery
$200-500
Liftgate Service
$50-125
Detention/waiting
$75/hour
Layovers at $500
Reconsignment
$150+
Limited Access
$50-250
Storage Fees
$25/Pallet/Day
$400 /FTL Reefer /Day
$300 / FTL Dry /Day
Orders may be cancelled or modified subject to the following conditions:
The Company maintains the following insurance coverage:
$2,000,000
$2,000,000
$250,000
Additional cargo insurance coverage may be purchased through our office. Contact us for rates and coverage options.
These Terms of Carriage shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes arising from transportation services shall be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada.
Shipments originating in or destined to the United States may be subject to the Carmack Amendment (49 U.S.C. § 14706) and other applicable U.S. federal laws governing interstate commerce.
13.1 Severability: If any provision of these Terms is found invalid, the remaining provisions shall continue in full force and effect.
13.2 Assignment: The Customer may not assign these Terms without prior written consent from the Company.
13.3 Subcontracting: The Company may subcontract portions of transportation services to qualified carriers while remaining responsible for proper performance.
13.4 Entire Agreement: These Terms, together with the Bill of Lading and rate quotes, constitute the entire agreement between the parties.
13.5 Force Majeure: Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control.
Our team is available to answer any questions about our Terms of Carriage, discuss customized arrangements, or provide clarification on any provisions.