Legal Name: Future Link Logistics (2229276 Ontario Inc.)
MC Number: 1479922
Operating Authority: Canada & United States
Address: 8040 Ninth Line, Norval, ON, L0P 1K0
Last Updated: March 2026
These Terms of Carriage govern all shipments handled by Future Link Logistics. By tendering freight for transport, the Shipper, Customer, and/or Consignee agree to be bound by these terms and conditions. These terms apply to all transportation services provided by Carrier, including any services subcontracted to third-party carriers, and constitute the complete agreement between the parties regardless of any conflicting terms in shipping documents, purchase orders, or other agreements.
All services provided by Future Link Logistics ("Carrier") are subject to these Terms of Carriage and the Accessorial Charges Policy available at www.futurelg.com.
By tendering freight, the Shipper and/or Customer agrees to be bound by these terms.
Acceptance of services via rate confirmation, email, dispatch assignment, website submission, electronic data interchange (EDI), or any other electronic communication constitutes full and complete agreement to these Terms of Carriage and Accessorial Charges Policy. The absence of a physical signature shall not affect the validity or enforceability of this agreement.
Carrier provides transportation and logistics services including but not limited to:
Cross-border freight between Canada and the United States
Carrier expressly reserves the right to subcontract, broker, or otherwise engage qualified third-party carriers to perform any shipment. In all cases, Carrier shall remain the contracting party and primary point of contact. Any subcontractor engaged by Carrier shall be deemed an independent contractor, and Carrier shall not be liable for the acts or omissions of such subcontractors beyond Carrier's obligations under these Terms of Carriage.
The Shipper agrees to:
Shipper shall be fully liable and indemnify Carrier for all damages, losses, delays, fines, penalties, or costs arising from inaccurate, incomplete, or fraudulent information, documentation, or representation.
Carrier agrees to:
Carrier does not guarantee delivery times.
All charges are based on agreed rates and may include additional charges outlined in the Accessorial Charges Policy.
Charges may include but are not limited to:
All accessorial charges are governed by the Future Link Logistics Accessorial Charges Policy, available at www.futurelg.com.
Shipper and Customer acknowledge and agree that all detention, layover, delay, redelivery, and additional service charges are governed by Carrier's Accessorial Charges Policy. These charges are fully enforceable and non-negotiable, and shall be paid in full regardless of any dispute, claim, or alleged deficiency in service. Failure to pay accessorial charges may result in suspension of services, freight hold, or legal action.
Freight charges are earned in full upon Carrier's acceptance of the shipment and are non-refundable regardless of delivery outcome, delay, damage, loss, claim, or any other circumstance. Acceptance of the Bill of Lading by Carrier constitutes completion of Carrier's obligations under these terms with respect to chargeability.
Customer shall not withhold, deduct, set off, or offset any payments owed to Carrier for any reason whatsoever, including but not limited to any claims, counterclaims, disputes, alleged damages, shortages, delays, or any other asserted deficiency. All undisputed charges must be paid in full when due. Any disputed amounts must be paid when due, with the dispute resolved through the claims process or legal proceedings.
Carrier's liability for loss, damage, or shortage is strictly limited to the lesser of:
$2.00 per pound
Per pound of goods damaged or lost
$100,000 per shipment
Maximum aggregate liability per shipment
IN NO EVENT SHALL CARRIER BE LIABLE FOR indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of revenue, loss of profits, loss of business, loss of use, loss of contracts, cost of capital, cost of substitute goods or services, or any other economic loss, regardless of whether such damages were foreseeable or whether Carrier was advised of the possibility of such damages.
Shipper is solely responsible for ensuring all shipments are properly sealed with intact, numbered security seals where applicable. Carrier shall not be liable for any shortages, contamination, pilferage, or claims where seals are missing, broken, tampered with, improperly applied, or removed prior to or during transit, unless proven to be caused solely by Carrier's gross negligence or willful misconduct. Shipper assumes all risk of loss for unsealed shipments or shipments with compromised seals. Carrier's records regarding seal integrity shall be conclusive evidence in any dispute.
Carrier may rely on reefer unit temperature logs as evidence.
MANDATORY: All claims must be submitted in writing within 7 days of delivery. Failure to provide written notice within this time period shall constitute a complete waiver of any and all claims.
FAILURE TO STRICTLY COMPLY WITH ALL CLAIM REQUIREMENTS WILL RESULT IN AUTOMATIC CLAIM DENIAL. Submission of a claim does not constitute acceptance of liability by Carrier. Carrier reserves the right to inspect goods, equipment, and documentation before any claim is considered.
Timely payment of invoices is not contingent upon claim resolution. Customer must pay all undisputed invoices when due while pursuing any claims through proper channels.
Delivery times are estimates only.
Shipper is responsible for accurate and complete customs documentation.
All duties, taxes, fines, and penalties are the responsibility of the Shipper.
The following charges may apply in addition to base freight rates:
Fuel Surcharge
Varies by market
Residential Delivery
$200-500
Inside Delivery
$200-500
Liftgate Service
$50-125
Detention/waiting
$75/hour
Layovers at $500
Reconsignment
$150+
Limited Access
$50-250
Storage Fees
$25/Pallet/Day
$400 /FTL Reefer /Day
$300 / FTL Dry /Day
Orders may be cancelled or modified subject to the following conditions:
Carrier reserves the right to:
Carrier maintains standard cargo and liability insurance as required by law. Additional insurance coverage must be requested by the Shipper in writing and may incur additional charges.
Shipper and Customer, jointly and severally, agree to indemnify, defend, and hold Carrier, its officers, directors, employees, agents, and subcontractors harmless from and against any and all claims, demands, actions, damages, losses, liabilities, costs, expenses (including reasonable attorney fees), fines, penalties, and judgments, arising from:
Indemnification obligations shall survive termination of services and shall apply regardless of whether Carrier was negligent or otherwise at fault.
Carrier shall not be liable for failure or delay in performance due to events beyond its control, including but not limited to:
These Terms shall be governed by the laws of the Province of Ontario, Canada.
These Terms of Carriage, along with the Accessorial Charges Policy, constitute the entire agreement between the parties and supersede all prior agreements, representations, warranties, and understandings, whether written or oral. These terms shall prevail over any conflicting or inconsistent terms contained in any Bill of Lading, shipping document, purchase order, or other agreement, whether such terms are presented before, during, or after the provision of services.
If any provision of these Terms is found to be unenforceable, invalid, or void, such provision shall be severed from this agreement, and the remaining provisions shall remain in full force and effect.
Waiver: Failure by Carrier to enforce any provision of these Terms shall not constitute a waiver of Carrier's right to enforce such provision or any other provision in the future.
Our team is available to answer any questions about our Terms of Carriage, discuss customized arrangements, or provide clarification on any provisions.